Custom services
Brandid Communications provides custom creative, marketing, strategy, and implementation services. Fees for completed work, approved milestones, used retainers, and delivered services are generally non-refundable unless a separate written agreement says otherwise.
Deposits and retainers
Deposits reserve project time and may be applied to planning, strategy, production, or administrative preparation. Unused prepaid amounts may be credited or refunded when appropriate, after any completed work, committed costs, payment processing fees, or contract terms are accounted for.
Billing errors
If you believe a charge is incorrect, email michael@brandidcommunications.com with the invoice number, payment date, and a description of the issue. We will review the charge and correct confirmed billing errors.
Cancellations
Cancellation terms are governed by the applicable proposal, contract, or statement of work. If no separate cancellation term applies, please contact us as soon as possible so we can pause future work and reconcile any outstanding balance.